1. Introduction & Responsible Party
Cape Expert Appliance ("we", "our", or "us") operates the website https://www.cape-expert-appliance.co.za and provides domestic and commercial laundry appliance repair services across All Cape Town, Northern & Southern Suburbs, and Outlying Areas (Excluding Cape Flats).
We respect the privacy of every client and visitor. This Privacy Notice describes how we collect, use, store, and safeguard your personal information in strict compliance with South Africa's Protection of Personal Information Act (POPIA, Act No. 4 of 2013).
Responsible Party Details:
Business Name: Cape Expert Appliance
Information Officer: Compliance & Operations Officer
Physical Address: 30 Mosbach Way, Blue Downs, Western Cape 7580, South Africa
Telephone / WhatsApp: +27 79 314 9450 / 079 314 9450
Online Enquiries: Email Us via Contact Form
2. Personal Information We Collect
We only collect personal information that is reasonably necessary to respond to your repair inquiries, dispatch technicians to your property, and provide quotes. This includes:
- Contact Identifiers: Your full name, telephone / WhatsApp mobile number, and email address.
- Location & Dispatch Data: Your physical residential or commercial suburb and street address for on-site diagnostic visits.
- Appliance Data: The brand, model, age, photographic records of the fault, and symptom description of your washing machine or dryer.
- Financial / Transaction Data: Records of repair quotes, invoices, and payments made via cash or bank electronic fund transfer (EFT). We do not collect or store credit card numbers on our website.
3. Purpose and Legal Basis for Processing
We process your personal information under the following lawful conditions:
- Contractual Performance: To schedule mobile visits, diagnose appliance faults, provide repair quotations, complete repairs, and uphold our 3 to 6-month parts warranty.
- Valuation & Collection: To evaluate broken machines you wish to sell to us and dispatch collection transport.
- Legal Compliance: To maintain accounting and tax records as required by the South African Revenue Service (SARS).
- Legitimate Interests: To communicate essential appointment updates or delays via WhatsApp or phone.
4. Third-Party Data Processors (Operators)
We do not sell, rent, or trade your personal information to third-party advertisers or telemarketers. We share information only with trusted technical operators under strict security confidentiality:
- Web3Forms: When you submit a booking or valuation request on our website, your form inputs are securely transmitted via encrypted HTTPS API through Web3Forms directly to our email. Web3Forms operates in compliance with modern data privacy standards.
- Hosting Infrastructure: Our website files and secure server logs are hosted on cPanel hosting infrastructure.
- Direct WhatsApp Communications: WhatsApp messages and photo exchanges are protected by WhatsApp's native end-to-end encryption protocols.
5. Cookies & LocalStorage
Our website uses minimal, essential cookies and browser LocalStorage:
- Cookie Consent Persistence: We store a single browser key (
cookieConsent) in your local browser storage to remember that you have acknowledged our privacy banner, preventing the banner from intruding on your future visits. - No Tracking Ad Networks: We do not deploy invasive third-party ad tracking pixels, cross-site behavioral cookies, or data-brokering widgets.
6. Data Retention & Security Measures
We employ appropriate administrative, technical, and physical safeguards to prevent unauthorized access, loss, or misuse of your information. Callout logs and invoices are retained only for the period necessary to honor parts warranties and satisfy statutory accounting obligations, after which records are securely archived or shredded.
7. Your Legal Rights Under POPIA
As a data subject under South African law, you hold the following rights:
- Right of Access: You may request confirmation of what personal information we hold regarding you.
- Right to Rectification: You may request that incorrect, out-of-date, or incomplete personal data be updated.
- Right to Erasure: You may request the deletion of your personal records where we no longer have a lawful ground to retain them.
- Right to Object: You may object to the processing of your personal information on reasonable grounds.
To exercise any of these rights, please contact our Information Officer via our Contact Form or via WhatsApp on 079 314 9450.
8. Right to Lodge a Complaint
If you believe your personal information has been handled in breach of the POPIA Act, you have the right to lodge a complaint with the South African Information Regulator:
The Information Regulator (South Africa)
Website: https://inforegulator.org.za
Complaints Email: POPIAComplaints@inforegulator.org.za
General Inquiries: enquiries@inforegulator.org.za
9. Policy Updates
This policy was last updated on 30 September 2026. Any future modifications will be published on this page.